au.\*:("MOUSTAKIS, Vassilis A")
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The assessment of user-perceived web quality : Application of a satisfaction benchmarking approach : OR and the management of electronic servicesGRIGOROUDIS, Evangelos; LITOS, Charalambos; MOUSTAKIS, Vassilis A et al.European journal of operational research. 2008, Vol 187, Num 3, pp 1346-1357, issn 0377-2217, 12 p.Conference Paper
